FAQs
Where do you ship to?
We ship to all US & Puerto Rico via UPS / USPS
Please make sure to provide exact addresses & names at checkout.
How can I order?
There are a few ways to order with us.
1. You may shop online at www.flawlessbeautywholesale.com
2. You may schedule a personalized 1 on 1 video call with a sales representative. To schedule, please call (213)399-5123.
3. You are welcomed to shop in store. We are located at 182 E Jefferson Blvd Los Angeles California 90011
Do you offer a pick up option?
We do offer pickup! This option is ONLY for our customers who are within the LA area and would rather forgo shipping. If you are placing within Los Angeles, California, and choose to pick up, please allow 48 hours to process your order. 24 hours to process and pack your order and an additional 24 hours to pick up your order.
Also, please note that family members or friends may NOT PICK UP YOUR ORDER.
What are your hours of operation?
We are open: Monday - Saturday: 10:00am - 5:00pm
How can I get in contact with a person?
To get in contact with a person at Flawless Beauty Wholesale you may:
⁃ Call (323) 507-8581 9am-5pm Pacific Time
⁃ Email any questions or concerns to cosmeticosalpormayorlainc@gmail.com
Is shipping free?
Shipping is not free
Who pays for shipping?
The customer is responsible for all shipping fees.
How much does shipping cost?
The cost of shipping varies. Things that may affect the cost of shipping include but are not limited to, destination, weight and time of shipping. Shipping will be calculated & provided at checkout.
How can I track my package?
All orders will be provided with a tracking number from UPS or USPS.
Please make plans to receive your package as Flawless Beauty Wholesale is NOT responsible for any lost packages.
If you think you may not be available to receive your package, please contact UPS or USPS to schedule the delivery of your package to a UPS or USPS center near you for pick up at your earliest convenience.
My package shows delivered, but I don't see it, what should I do?
Once the package leaves our warehouse, we are not responsible for the package. However, you can file a claim through UPS or USPS and once the claim is approved, we can go ahead and send you a replacement order.
Always remember to double check your address, and if you are not going to be home, make sure to deliver the package to UPS/USPS office or purchase a signature option during checkout.
Some products arrived damaged what can I do?
All items are inspected before shipping to ensure that they are in good condition & packed to ensure they are not easily damaged.
In case of any items being damaged during transportation please file a claim with UPS, all packages are insured for up to $100.
We also offer Route Package Protection
What's the order minimum?
We don’t have an order minimum but we suggest investing as much as possible to mitigate the shipping fees & have a larger profit margin when selling.
Do you offer discounts if we buy in large quantities?
There are a few ways to save more with us. If you’re planning to buy in very large quantities, please contact the company directly for more information and our discount tiered system.
There are flash sales on the website, so keep an eye out for those 5 minute crazy sales.
We also run a few discounts a few times per year for example, during Black Friday.
My order is incomplete, what can I do?
Although all orders are triple checked we do understand that mix ups may happen. Please note that missing item claims will only be investigated if reported within 24 hours of receiving the package.
I would like to return the items for a refund.
We do not accept any returns & all items are final sale.
I have placed an order and wish to cancel it.
Please message us as soon as possible. If the order has been shipped, there is not much that can be done. If the order has not been shipped, the order can be cancelled but there is a 30% restocking fee.
How long will it take for my order to process?
We try to process the orders as fast as we can but we do ask that you allow a processing time of at least 3 business days (Monday-Friday). Processing time does not include shipping transit time. Shipping transit time is additional and in the USA usually takes 2-5 business days depending on your location. During sales and holidays it may take longer.
My package was stolen? What are my options?
If your package was stolen please file a claim with UPS. We are not responsible for any stolen packages. However, we do have an option for customers to choose signature upon delivery. This will cost an extra fee.